Yes. When you add your product to cart at the bottom of the cart there is an option to add a gift message.

Our range uses Italian vegetable-tanned leather, sourced for the Italpel tannery in the heart of Tuscany.

If the leather begins to lose its shine please use a leather care cream.

We don't currently have any physical stores or sell to other third-party stores right now.

Once your order has been dispatched you will receive an email confirmation with the tracking link for your order. If you do not receive the tracking link or have any problems with the tracking please contact our customer service at info@aubynandrose.co.uk

Please be patient with your tracking link as some services can be delayed in syncing the correct information and some services do not get scanned at every stage.

If you realise that you have made a mistake in the completion of your address please get in contact with our support team as soon as possible. info@aubynandrose.co.uk

We will assess if your order is still able to be amended and we will contact the relevant couriers for you.

As long as your order has not been shipped, we can amend it for you. Just email us. info@aubynandrose.co.uk

As long as it has not yet shipped, we could still cancel your order and provide a refund. Just email us info@aubynandrose.co.uk or give us a call.

Please note that orders that have already been shipped would need to go through the returns process.

We offer a 100-day return period on all orders. If you are not satisfied with your Aubyn & Rose product within 100 days of purchase, you can return it for a full refund. If there is something wrong with your product please contact us straight away and we will resolve the issue immediately.

Goods must be unused, in resealable condition, in its original condition and packaged appropriately.

To process a refund, please email info@aubynandrose.co.uk. Someone from our team will contact you with instructions. 

Please see our returns page for more detailed information.

Yes you can. 

You can choose the shipping country at the checkout page.

The payment methods we accept are specific to the billing country. You can order in all major global and local payment methods. It is best to have a look at the checkout to see what we offer for your country.

Yes. We offer Afterpay which allows you to pay in interest free installments over time. You can select this payment method at checkout.

For a lot of countries we will cover the cost of import customs and duties for you.

For other countries we allow you the option at checkout to pre-pay the customs and duties applicable to your order. This means you will not have to pay any extra on delivery of the items. 

Please note that import customs and duties are country specific and are not controlled by Aubyn + Rose. If you are unsure about the import duty regulations in your country we suggest you research this so that you are not surprised by any additional charges.